Privacy Policy
We value your privacy at QuarryGladeWeave
Information We Collect
If you reach out about corporate floral arrangements or gifting, we gather information you choose to share. This may include your name, company name, email, phone, delivery addresses, and any specific specifications for your floral needs. Payment details are collected during orders, though transactions are handled securely by our payment partners.
For corporate clients, we might obtain extra business data like company registration numbers, preferred delivery timings, and budget constraints to tailor our service to your organization.
Our site automatically gathers technical details when you browse, such as your IP address, the type of browser, device details, and how you move through the site. This helps us enhance performance and learn how customers locate our offerings.
How We Use Your Information
We mainly use your information to process bouquets/orders and deliver outstanding support. This covers handling orders, scheduling deliveries, crafting custom arrangements per your specs, and keeping you updated about your service needs.
We also utilize data to enhance our services and the user experience, helping us identify which corporate floral offerings are most valuable to clients and how we can better assist the business sector in United Kingdom.
Information Sharing and Disclosure
QuarryGladeWeave respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may reveal information when compelled by law, a court order, or governmental request. We may also disclose to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the safety of your personal data with utmost seriousness and deploy appropriate technical and organizational safeguards to protect it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it moves between your browser and our systems.
Limited Access
Only authorized personnel who need the data to provide services can access customer information.
While we implement strong security measures, no method of transmitting data over the internet is completely secure. We continually update our security practices to shield against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Monitoring
Our site relies on cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser options. Note that turning off some cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only QuarryGladeWeave and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take some time to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
QuarryGladeWeave Privacy Team
Flora Court, London
London, United Kingdom SW1A 2AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy inquiries within about a week.